All our structures are in perfect conditions. They are provided with bed
linen, towels and other facilities which are detailed in the
illustrated card. The number of people occupying the accommodation must
not exceed the number of guests indicated on the voucher and agreed at
the time of the booking. The accommodation must be left in same
condition as was upon arrival, except to normal use of everyday
material: sheets, towels, toilet paper etc.
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To book an apartment an account payment of 20% is required. It can be
made by credit card - Paypal or wired bank transfer. The account payment
for the booking involves reading, acceptance and approval of the
conditions.
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The reservation can be made in two ways:
- - on line with an immediate confirmation
- - with the assistance of an operator by filling in and sending the relative enquiry form
In the first case, after selecting the apartment, please click on "BOOK"
and follow the guided procedure. In the second case, after selecting
the apartment, please click on "ASK FOR INFO", fill in the enquiry form
and send it to us. An operator will promptly answer and assist you.
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As soon as the account payment has been received, Rent in Rome will
immediately send you a voucher with all the information regarding your
booking such as: total amount, amount of the account payment received,
balance to be paid at the arrival, number of guests, instructions on how
to reach the apartment and other useful information. A copy of the
voucher must be handed over upon arrival to the key holder.
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The balance of your stay must be paid in CASH to the key holder (usually the owner of the apartment).
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A safety deposit might be required for some of the apartments against
eventual damages caused during the stay. If such deposit is required, it
will be mentioned in the illustration card of the apartment. Please
read carefully and take note of this. The safety deposit must be paid
upon arrival, it will be returned at check out after checking the
apartment.
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Check-in time is from 2:00PM - to 6:00PM, unless differently agreed. For arrivals after 8:00PM a late check-in fee will be applied**. Check-out time is not later than 11:00AM! *If the client requires an early check-in, the accommodation should be booked for the day before the arrival date. *If the client requires a late check-out, the apartment must be booked even for the day after the departure date. It is strictly required to communicate us the estimated arrival time to the apartment by e-mail or with "LOGIN" on the website. Moreover, once arrived in the city, to reconfirm the arrival time at the apartment please call one of the following numbers: + 39 0645550694 (Monday through Friday from 9AM to 6PM) or 39 3296656123 for arrivals after 6:00PM and on Saturday and Sunday. Communicating the arrival time is very important to arrange the meeting with the key holder. If no arrival information is communicated, NO ONE WILL BE WAITING FOR YOU to hand over the key. In case of any delay or unexpected changes in the schedule, please inform us as soon as possible to avoid inconveniences.
In case of arrival between 6:00PM and 8:00PM there is an extra charge of € 20; for arrivals from 8:00PM to 10:00PM as well as on Sundays and Public holidays, there is an extra charge of € 35
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In case of cancellation or changes of the reservation, you are kindly
requested to write a notice immediately to Rentinitaly. The same applies
for cancellation due to any reasons as well. Please check our refund
policy:
• Cancellation before 60 days from the arrival, refund of 100/100 of the deposit
• Cancellation before 30 days from the arrival refund of 50% of the deposit
• Cancellation within 30 day from the arrival - no refund of the deposit.
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In case the tenant decides to reduce the period of stay, cancellation
policy will not be applied. In case the tenant will require an extension
of the reservation, Rent in Rome will check availability before
proceeding with the change of the reservation: if the accommodation is
available you will pay the cost of the extra nights (will be calculated
at the time of the renewal). Otherwise, another available accommodation
can be booked.
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Should the apartment you have booked become unavailable
at your arrival for unforeseen reasons or events beyond our control,
Rentinitaly will offer an alternative accommodation of same or superior
quality as the previous one, with no extra charge. If the guest does not
accept the alternative solution, the deposit payment received at the
booking will be refunded 100%.
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The apartment can be occupied only by the number of guests indicated on
the reservation voucher. In case of changes, it is absolutely necessary
to obtain a prior consent of the owner. If the above term is not
respected, guests will be asked to immediate leave the apartment, with
no refund. The person who does the booking is directly responsible
towards the owner and his representative for his personal and for his
group's behaviour.
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According to the Italian law, a contract of rental must be signed upon arrival at the apartment. You can see it here.
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it is strictly compulsory to show them for any
lodging rental contract according to the Italian law. You are kindly
requested to either:
- a) send an e-mail in advance with a copy of an ID (passport) of all the persons in your group,
- b) or make sure to bring with you a copy of an ID (passport) for
all the members in your group. This is important in order to avoid any
kind of inconveniences.
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The tenants must comply with the condominium and public security rules.
Otherwise, the owner has the right to ask the tenants to leave the
property immediately. Should this occur, the tenants will lose any right
and any refund of costs. For any damages caused, the owner also has the
right to deduct from the deposit or from the tenants credit card the
amount of the damages as well as the cost of cleaning. For any damages
caused by the tenant or members of his group or to third in the
apartment, the tenant will be jointly responsible together with who has
caused the damage.
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Any kind of inconveniences must be communicated during
the stay in order to find a prompt solution. We do not consider
complains or claims after the departure.
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We strongly recommend you to make a travel insurance before your
arrival. Please refer to the insurance companies: AIG (worldwide),
Travelex, Travel and go (UK).
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Rent in Rome cares about your privacy and uses high
ethical standards to protect your personal data. Information requested
during the booking procedure is useful in order to offer you a
professional service. Your personal data is used only with the purpose
of finalizing the booking procedure through our company. Rent in Rome follows strict security procedures to prevent any unauthorized access.
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Our clients always have the opportunity and the right to review their information stored in our system. Besides this it is possible to request further information or clarification by sending an e-mail to info@rentinrome.com (please put "information about personal data" in the subject). If you notice errors in your personal information, please let us know, this can be modified or removed at your request.
Back It is always possible to contact us for any information or questions
about your booking. We will respond promptly. Rent in Rome is a
company expert in tourism services assistance, it takes care of the
traveller's hospitality in the apartments and promotes the structures
shown on the site on behalf of the owners.
Back Sending the account payment of the booking, involves the reading,
approval and full acceptance of the conditions described above.
For any legal dispute, the only competent forum is the Court of Rome.